FAQs

We will keep this page updated for frequently asked questions. If you are finding some questions/answers that are not listed here. You can leave a comment by the form at the bottom of the page or send us an email. We will get back to you as soon as we can. Thank you.

1 РWhat kind of marking  job can be done by the portable fiber laser marking machine?
The portable fiber laser marking machine can mark on almost any type of the material, just load your file to the marking software and then click one button. It will start to work.

2 – What is the largest area that can be marked by the portable fiber laser marking machine?
It depends on the F-theta lens, usually we provide F160, the focal length is 160mm, and marking area is 110x110mm. But there are smaller and larger ones, it depends on your needs. Just let me know, we will guide you to choose a specific one.

3 – How long can the portable fiber laser marking machine be used?
It has a long lifetime, up to 100000 hours for ordinary use. And the fiber laser is also well known for free of maintenance. That is why it is popular today.

4 – What is your warranty time?
Usually one year, we have never met any quality issues from our previous sales.

5 – What kind of payment method do you accept?
Usually by T/T.

6 – How to ship the machine to my country?
The machine is very small, it’s about 0.2-0.3cbms, and 60-70kgs. It can be shpped by air or sea, it’s up to you.

7 – How long can I get the machine?
It takes about 30 days for producing and testing. For shipping, it depends on which way you choose, if shipping by air, it will be faster, if by sea, it takes longer.

8 – What is your ordering process? Will you guide me to choose a specific one which will fit my needs?
Please let us know your detailed requirments, such as the material, the logo or text which you want to be marked. If your material has not been tested before by our technique people, we will need you to send us some sample. We will for sure to guide you to choose a specific one which will surely fit your needs.

9 – How to use this machine? Do I need to visit you to learn?
The machine is very easy to install and operate. When you receive the machine, please connect it to the computer by the USB cable, then install a marking card driver and marking software on your computer by the CD which will be provided by us. Now everything is ready, just load your logo file to the marking software, click one button, it will start to work. Just that easy. We will also provide you a video for guiding.

10 – What kind of file format does the marking software support?
Files can be supported with the extension of .dxf, .ai, .plt and etc. These three are very commonly used.

11 – I am very sensitive of the price. Can you offer at a very competitive price?
Sure, we will recommend MAX laser source if you are very sensitive of the price. We usually recommend Raycus, since it is very stable, reliable and the price is good too. But the quality of the MAX is also good, it can aslo do the same job, but the price is cheaper.

12 – I need a fiber laser marking machine with a great quality? Will you be able to provide?
Sure, we will recommend IPG and other accesories which are imported from Germany. This is the German quality. Please contact us for details.

13 – Can this machine be used for marking on-the-fly?
No, it needs a higher scan speed of the Galvo scan head. Please contact us for details.

 

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